Terms of Use – Madina Jewellery
Welcome to the Madina Jewellery online store. We ask all visitors and customers to carefully read the Terms of Use before browsing the website or completing purchases, as using the website constitutes acceptance of the terms and conditions outlined below, provided that they do not conflict with the laws and regulations applicable in the Kingdom of Saudi Arabia.
1. General Terms
- By using the Madina Jewellery website, you agree to comply with the store's policies and approved Terms of Use.
- We strive to provide a safe and reliable shopping experience, while reserving the right to update these policies when necessary in accordance with applicable laws and regulations.
2. Products and Prices
- Specifications: All products displayed in the store are provided with their specifications, weights, and karats.
- Price Updates: Prices are subject to updates and changes according to gold prices and operating costs, without affecting confirmed orders except in accordance with the announced terms and applicable laws and regulations.
- Order Management: Store management reserves the right to determine the quantities available for sale and to reject or cancel orders for reasons related to product availability, technical errors, or regulatory requirements, in accordance with the relevant laws and regulations.
Notice Regarding Gold Jewellery Weights:
The weights of some gold jewellery items may vary slightly between pieces of the same design due to the nature of manufacturing and manual polishing, within the tolerance limits specified in the product description and without exceeding the percentages permitted by law.
3. Intellectual Property Rights
- All images, texts, descriptions, designs, logos, and trademarks belonging to Madina Jewellery and used in the store are considered content protected by intellectual property rights.
- Copying, republishing, using, or modifying them for commercial or advertising purposes without prior written approval from store management is prohibited.
- The company reserves the right to take legal action and claim compensation for any unauthorized use, in accordance with applicable laws and regulations.
4. Orders and Purchases
- The customer is responsible for the accuracy of the order details, contact information, and delivery address entered during the purchase process.
- The store has the right to verify the accuracy of orders and information and to take the necessary measures regarding incomplete orders or orders that violate the Terms of Use, in accordance with applicable laws and regulations.
5. Responsible Use of the Website
- All store users must use the website lawfully. Any fraudulent activity, attempt to hack the website, disrupt its services, or misuse its systems and content is prohibited.
- Store management reserves the right to take the necessary legal measures in the event of any violation.
6. Exchanges, Returns, and Order Cancellations
- All exchange, return, and cancellation requests are subject to the policies and conditions announced in their designated sections on the website, while respecting consumer rights established under Saudi laws and regulations.
- Customers are advised to review these policies before completing the purchase process.
7. Shipment Receipt and Documentation of Order Opening
Important Notice to Customers:
- Recording the Delivery: To protect the rights of the customer, the store, and the shipping company, the customer is requested to record a clear and continuous video when receiving the shipment and opening the packaging, security seal, and protective bag, showing the contents of the order and their condition.
- Package Condition: We also advise against accepting any shipment showing signs of damage or tampering, and to immediately notify the shipping company and the store.
- Importance of Documentation: Documenting the opening of the shipment is an important means of proving its condition upon receipt. The absence of such documentation may affect the ability to verify claims related to missing contents or damage, and it may not be possible to review the complaint.
8. Amendments to the Terms of Use
- Madina Jewellery reserves the right to amend or update the Terms of Use when necessary.
- The amendments shall become effective in accordance with the law and after their publication on the website, while respecting the rights of customers and previous orders.
Madina Jewellery – All Rights Reserved.
